In their words.

We’d been meaning to get these jobs done for ages but never quite got round to it. Ian came for what was supposed to be half a dozen little jobs and ended up sorting everything on the list. No fuss, no disappearing off for hours, just got on with it. Nice bloke as well.

Funny what sticks in your mind. The work was great, obviously, but what I remember is him noticing the kitchen cupboard had dropped slightly and just fixing it while he was packing away. I hadn’t mentioned it because I’d got used to it. That’s the sort of thing that earns repeat customers.

I asked three people to quote. Ian was the only one who actually explained why the gutter was leaking instead of just telling me what he’d replace. Ended up costing less than I’d expected because only one section needed doing. Can’t ask for fairer than that.

My husband keeps saying, “I don’t know what’s different, but the house feels nicer.” I know exactly what he means. Nothing flashy, just lots of little things done properly. It’s amazing how much difference that makes when you live with it every day.

I’m an engineer by trade, so I notice when corners have been cut. I had a good look afterwards (probably more than most people would!) and couldn’t fault anything. Everything lined up properly, everything finished neatly. I’d happily recommend Ian if you’re fussy like me.

Not much to add really. He turned up when he said he would, did exactly what we’d agreed, cleaned up afterwards and charged what he’d quoted. In my experience that’s rarer than it should be these days.