Straight answers.

Every job is quoted as a fixed price in writing before we start, and the price does not move unless the scope does. We never charge by the hour, because hourly billing rewards slowness and punishes tidiness, and it leaves you watching the clock instead of the work. There are no call-out fees.

Yes, nearly all of them. There are over 300 published prices on our guide prices page, taken straight from the rate card we quote from. Almost nobody in this trade publishes numbers and we have never understood why.

Read them as the shape of things rather than as a quote. Where a job genuinely varies with the size of the room we publish a range rather than pretend otherwise, and full kitchen and bathroom refits are the one thing we will not put a single number against, because they vary too much to quote honestly from a website.

Every home is different, so treat these as orientation rather than quotes.

A half-day visit working through a list of small repairs is usually £150 to £350. Decorating a typical bedroom is around £700 to £1,100 including woodwork. A full Room Refresh generally lands between £1,000 and £2,000 depending on the room. Larger projects, such as a stove installation with all the building work, are usually £2,500 upwards.

We publish an indicative price list covering almost everything we do, which is unusual in this trade and saves everyone a phone call. Full kitchen and bathroom refits are the one thing we will not put a single number against, because they vary too much to quote honestly from a website. There is a realistic range on the Room Refresh page instead.

Not for jobs under £750, where you simply pay on completion. At £750 and above we ask for a 25 per cent deposit to confirm the booking and hold your dates. Projects over £2,500 are set out as staged payments tied to milestones, so you are never paying far ahead of the work. Special-order or non-returnable materials are paid for before we order them, and we always tell you which items those are.

Bank transfer, card or cash, all through our Revolut Pro business account, with details confirmed on the invoice. For card we send you a secure payment link that goes straight to the account, so we never handle or see your card details. Cash is welcome on the smaller jobs if you prefer it. Invoices are payable within seven days.

Not currently, so no VAT is charged and none appears on quotes or invoices. If that changes we will tell you before it affects any quote you hold.

No. This is a self-employed business, run the way most trades of this size are run. We handle our own tax and National Insurance, so you are not taking anybody on as an employee by booking us, and we are not registered for VAT. If any of that changes as we grow we will say so here first.

Everyday sundries such as filler, sealant, fixings, sandpaper and basic white paints are already inside our prices and never itemised. Materials bought specifically for your job are itemised at cost plus a small handling charge covering collection, storage and wastage, shown plainly in the quote.

Coming to look at something so we can price it is free, always, whether or not you go ahead. There are no call-out fees and never have been.

The minimum is about doing work rather than turning up. A visit where we actually do something has a minimum of around £110, because a van, the travelling and an hour of the diary cost the same whether the job takes ten minutes or three hours. We will tell you when something falls under it, and usually suggest saving it up alongside another job rather than paying the minimum for the sake of it.

The one visit we do charge for is the Home Health Check, and that is because you are commissioning a written survey rather than asking us to quote.

Enquiries get a reply within one working day, usually sooner. Small jobs can often be fitted within a week or two; larger projects and Room Refreshes are typically a few weeks ahead. If something is genuinely urgent, say so and we will tell you whether we can help rather than promising and disappointing.

Sometimes, and it depends entirely on the job. A curtain pole, a stair gate, a lock changed or a fence panel re-fixed we can usually price from a description and a photograph, and it would be silly to make you wait a week for a visit to tell you something we already know.

Anything larger gets a proper look first. A photograph cannot show us what is behind the plaster, whether the floor is level, how the light falls, or the three other things in the room you have stopped noticing. Quoting blind from a picture is how jobs end up with a price that moves halfway through, and since our whole promise is that the price does not move, we would rather spend half an hour looking than put you through that.

The visit costs you nothing and commits you to nothing. If we think the honest answer is to leave it alone, that is what we will tell you, and you will not hear from us again unless you get in touch.

We walk the space together and talk about what needs doing now, what can safely wait and what is best left alone entirely. You get a written price afterwards with no obligation. Sometimes the most valuable thing we say is leave it for now, and that advice is free.

Not usually, once we have met and agreed the job. Many customers give us access arrangements and come home to a finished room. Whatever suits you: some like to be around, some would rather the house simply be quietly improved while they are out.

Dust sheets always, tidy habits throughout, and the space left clean at the end of each day rather than only at the end of the job. Cleaning up properly is part of the work, not an optional extra.

Yes, and it happens constantly. The named services on this site are starting points rather than a menu, and they can be combined, split apart or reduced to the single job you actually want. A curtain pole, a patched wall or a sticking door is a perfectly good reason to ring. The only practical limit is the minimum visit charge, which is why most people save up a short list and have it all done at once.

That is exactly how we like to work, and it is almost always better value than calling somebody out three times. Send the whole list, however long, and we will tell you what fits into a visit and what needs its own day.

No. Not really as a business decision either: Ian is not on social media himself, and running an account he would never open seems a poor way to be reachable.

If you are after recent work and what other people say about it, both sit on our Google listing, and the reviews here are the same words with more room to breathe. To actually get hold of us, the phone number and email at the bottom of this page are read by the person who would turn up.

Sometimes, for the right job. Godmanchester, Huntingdon, St Ives, Brampton, Buckden, St Neots, Papworth and the Cambridgeshire villages are the comfortable patch. A little outside it, ask anyway, and if we cannot help we will say so and point you towards someone who can.